Reference

What You Agree To When You Use ache365

These Terms & Conditions set out the rules that govern your account, your deposits through bKash, Nagad, or Rocket, and your access to the lobby.

Account holder rulesbKash, Nagad, Rocket payment termsWithdrawal conditionsEligible regions onlySubject to local law
ache365 What You Agree To When You Use ache365
HOW WE HANDLE THIS

Account Security and Terms Compliance at ache365

We keep your account data and transaction history secure. Any personal details you provide when linking a bKash, Nagad, or Rocket wallet are stored in line with our data retention practices and are not shared with third parties outside of transaction processing. You can request a copy of your account data or ask us to correct inaccurate details by contacting support. Account changes such as wallet number updates require identity verification before they take effect.

Data Retention We retain your account and transaction records for the period required to resolve disputes and meet our operational obligations. You may request access to your own records.
Wallet Verification When you add or change a bKash, Nagad, or Rocket wallet number, we verify ownership before processing any withdrawal to that number. This protects your balance.
Account Security Your account is protected by a login OTP sent to your registered mobile number. Never share your OTP or PIN with anyone, including support staff.
Requesting Changes To update account details or dispute a terms decision, contact support through live chat or email with your account ID. We review all requests within our standard handling window.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you need to raise a dispute about a transaction made through bKash, Nagad, or Rocket, our support team can help. Have your wallet transaction reference ready when you contact us — it speeds up the review. We aim to respond to all account and terms-related queries as promptly as the case allows.

Live Chat Start a live chat session from within your account dashboard. Include your account ID and the wallet reference number for any payment query.
Email Support Send your terms or account dispute query by email. Attach any wallet confirmation screenshots from bKash, Nagad, or Rocket to help us resolve it faster.
Account Help Centre Log in and visit the Help section to find term-specific articles. You can also submit a formal query directly through the Help Centre form.

Your Questions About These Terms, Answered

Below are the questions we get most often about our Terms & Conditions — from how deposit rules apply to bKash and Nagad accounts, to what happens when terms are updated and how to raise a formal dispute.

Yes. All deposits — whether through bKash, Nagad, or Rocket — are governed by these terms. The deposit is credited only after wallet confirmation, and the same terms apply to any related withdrawal.

We will notify you via your registered account. If you continue using the platform after the notice, that counts as acceptance of the revised terms. Check your account notifications regularly.

Access depends on your local law and the eligible regions we serve. These Terms & Conditions do not override local legal restrictions. Check what applies in your area before opening an account.

Contact support through live chat or email. Include your account ID and the wallet transaction reference from your Nagad or Rocket app. We will review the transaction record and respond.

We may suspend or close an account if activity conflicts with these terms, if provided details cannot be verified, or if a wallet number fails our ownership check during a withdrawal request.

Submit a request through live chat or the Help Centre form with your account ID. We will provide access to the personal and transaction data held under your account within our standard handling window.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.